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No, all prints are sold unframed. This allows you the flexibility to choose a frame that perfectly matches your personal style and home decor. The prints are cut to standard sizes, making it very easy to find ready-made frames at your local shops.

Currently, I only offer the specific sizes listed on the product pages to maintain production efficiency.

Production begins almost immediately after payment. Therefore, orders cannot be changed, modified, or canceled once they have been sent to production. Please double-check your shipping address and selected print size before completing your purchase.

Since all items are custom-made to order, we do not accept returns or exchanges for change of mind. However, if there is a quality defect or your order arrives damaged, we will gladly arrange a free replacement for you (please refer to our Damaged or Lost Orders section).

Our estimated delivery timeframes (which already include both production and shipping times) are as follows:

• Most destinations: 7–11 business days.

• Remote locations: Up to 16 business days.

Please note that these are estimates and actual delivery times may vary due to customs clearance, weather conditions, peak holiday periods, or local courier services.

Yes, absolutely! Once your artwork has been dispatched, you will automatically receive a shipping confirmation email containing your tracking number so you can follow its journey.

We handle every print with extreme care. Depending on the dimensions of your ordered artwork, it will be safely packaged in either:

• A heavy-duty rigid flat mailer.

• A reinforced cardboard tube.

If your order is damaged during transit, please contact me within 7 days of delivery at happy@riverha.com. To help me arrange a free replacement quickly, please include:

1. Your order number.

2. Clear photos of the damaged print.

3. Clear photos of the packaging.

If your package appears to be lost in transit or the tracking has not updated for an extended period, please reach out to me at happy@riverha.com. I will work with the carrier to locate your package or find a solution for you.

International orders may be subject to import duties, VAT, GST, customs fees, or other local taxes imposed by your country’s customs authority.

Please note that these charges, if applicable, are the sole responsibility of the customer and are not included in the product price or shipping cost.