Shipping Policy

Last updated: July 2026

Thank you for supporting independent art. Every print is produced especially for you after your order is placed, ensuring museum-quality craftsmanship while reducing unnecessary waste.

1. Production Time (Made to Order)

Each Fine Art Giclée print is made to order.

• Production time: 2–5 business days

2. Shipping & Delivery

Orders are shipped once production is complete.

• Estimated delivery time:
  • Most destinations: 7–11 business days
  • Remote locations: Up to 16 business days
• Note: These timeframes include both production and shipping.

Please note that delivery estimates may vary due to customs clearance, weather conditions, peak holiday periods, or local courier services. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

3. Packaging

Every print is carefully packaged using professional protective materials to help ensure it arrives safely. Depending on the print size, your artwork will be shipped in either:

• Heavy-duty rigid flat mailers
• Reinforced cardboard tubes

4. Damaged or Lost Orders

If your order arrives damaged, please contact me within 7 days of delivery at happy@riverha.com. Please include:

• Your order number
• Photos of the damaged print
• Photos of the packaging

Once your claim has been verified, I will arrange a replacement at no additional cost. If your package appears to be lost in transit or your tracking has not updated for an extended period, please contact me.

5. Import Duties & Taxes

International orders may be subject to import duties, VAT, GST, customs fees, or other local taxes imposed by your country’s customs authority.

These charges, if applicable, are the sole responsibility of the customer and are not included in the product price or shipping cost.